Our range of equipament

Terms, Conditions and Privacy

STANNAH DISTRIBUTOR Privacy Policy and Use of Cookies

This is the website of Stannah Stairlifts Ltd a private company limited by shares registered in England under number 1401451. Our contact details are as follows: Post – Watt Close, East Portway, Andover, Hampshire SP10 3SD. Tel – 01264 332244 Stannah Stairlifts Ltd is registered in the United Kingdom under the Data Protection Act 1998 and is concerned to help you retain control over your personal data while simultaneously exploiting the advantages of an interactive commercial environment. We aim to provide our website visitors with a tailored Web experience. By knowing about you, we believe we can deliver more relevant content and a better service to you. You may be invited to supply personal information, particularly when you are seeking a special and/or personalised service. Supply of such personal information is optional, although, without it, certain services normally offered through electronic medium may be unavailable. Stannah Stairlifts Ltd is committed to protecting and respecting your privacy. This Privacy Statement sets out our privacy policy and explains what we do with the personal information that we collect from our users. Please read the following to understand our views and practices regarding personal information, and how they pertain to you as you use our various features and services. This statement discloses the current privacy practices for our Website. If we make any substantive changes to this policy, we will announce these on our site. If you have any questions or concerns regarding this statement, you should contact us either by e-mail, telephone, fax or letter at the number or address shown above.

What information we collect and how.

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The information we collect via the Website may include: 1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc. 2. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers). 3. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website. 4. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Where will personal information about you be stored?

The information that you provide to us will be transferred to and stored by Stannah Stairlifts Ltd. By supplying such information, you consent to the above transfer and storage. Stannah Stairlifts Ltd takes steps to ensure that your information is treated securely to try and prevent unauthorised access and in accordance with this Privacy Policy.

How will personal information about you be used by us?

Personal information about visitors to our website may be used for one or more of the following purposes: To improve the content of our web pages; to customise the content and/or layout of our web pages for an individual visitor; to notify visitors about updates to our website; to contact consumers for marketing purposes to provide visitors with information, products or services that visitors request from us or one of the associated companies in the Stannah Group or which we feel may interest them and where visitors have consented to be contacted for such purpose; to allow visitors to participate in interactive features of our service when visitors choose to do so; to share with associated companies of Stannah Stairlifts Ltd and distributors and dealers within the Stannah international network of distributors and dealers for commercial purposes; and to support your customer relationship with us. Where a sale is fulfilled by a dealer we cannot guarantee it will be the same service offering and Terms and Conditions as if it had been supplied direct by Stannah. We may additionally disclose your personal information to associated companies of the Stannah Stairlifts Ltd and distributors and dealers within the Stannah international network of distributors and dealers or to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce our terms of use. Outside the above, we will not disclose your personal information to any person, firm or company without first obtaining your prior written consent to do so. If you do not wish us to use your personal information for one or more of the above purposes, please let us know by contacting us by letter, fax, telephone or e-mail at the contact address or telephone number given above.


In order to help us understand how visitors to our website use it and to assist us in introducing changes and improvements to it (including delivery of a more personalised service), we collect IP addresses and, if your web browser is set up to accept them, we use a feature known as a “cookie”. Cookies contain bits of information that websites transfer to your computer’s hard drive for record keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site such as ours. Stannah will not use Cookies to collect personally identifiable information about you. We use cookies for the following principal purposes: To access your previously stored information; to estimate our audience size and usage patterns; and to assist us in targeting page content and ads. Cookies set are unique to the browser accessing our website. Most browsers are set up to accept cookies, but you should be able to configure your browser to refuse cookies or to notify you when you have received one. Information regarding this may be found in your browsers ‘help’ facility.

Google Regulations

We use cookies on visitors for retargeting. There is no personally identifiable information that we are collecting and using. Advertisers are required to add to their privacy policy to let their users know that Stannah are tracking users for retargeting. In order to opt out of retargeting please follow the link below: Google: https://www.google.com/settings/ads/onweb/ Other Websites This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.


While we take reasonable steps to safeguard your personal information from unauthorised access, you should recognise that e-mail and other electronic transmissions are insecure. Accordingly, neither Stannah Stairlifts Ltd, nor its associated companies nor any distributor nor