Written by Stannah at 29-10-2018
Jerry and Joanne discover the benefits of a Stannah stairlift by visiting our showroom.
While based on true events, this story is a fictionalised version of a typical Stannah customer’s journey.
Stairs were a Problem…
Stairs were becoming a problem. Jerry didn’t like to admit it, but he found himself planning his days around a few unsteady trips to the second floor. He held tight to the railing and rarely carried anything that weighed more than a couple of pounds or required two hands. A few times, he’d felt his heels clip on the front of the stair treads, but had fortunately been able to steady himself in time. Still, he found himself nervous and uncomfortable with every trip and it was actually a relief when his daughter, Joanne, suggested looking into a stairlift to make things a little easier.
A Stairlift: The Perfect Solution
After doing some research and checking out ratings and reviews online, Jerry and Joanne decided to get a quote from Stannah. They liked the idea of dealing directly with the manufacturer. So, Joanne made a phone call and they were able to schedule an appointment for a free home visit right away. The next day, Tony came by the house and measured the stairs. He carefully explained all the different features Stannah offers and highlighted the options that he believed would work best for Jerry. He took the extra time to make sure that everyone understood the process and left behind a firm price quote.
Jerry was impressed with how knowledgeable and caring Tony was; he hadn’t really expected it from a salesman. Tony seemed to really care about the product that he was selling and was more concerned with offering the right product than trying to upsell to the most expensive model. Still, Jerry wasn’t sure. He’d never bought a stairlift before. In fact, he’d never even seen a stairlift before, at least not in person. But, one thing that Tony mentioned during their conversation had caught his attention: Stannah has 3 stairlift showrooms located in Wellington, Auckland and Palmerston North , the first option was perfect because it’s less than 20 minutes away from Joanne and Jerry’s home.
A Visit to the Stannah Stairlift Showroom
So, one afternoon, Jerry and Joanne stopped by the showroom to get a firsthand look at what Stannah had to offer. They were greeted with a warm smile from Cheri, who brought them into the showroom, where Tony was already waiting for them. Finally seeing the stairlifts in person was the missing puzzle piece for Jerry. He appreciated how the footrest fold button allowed him to get into the chair comfortably at the bottom of the stairs, without having to bend over or worry about tripping. He found the hand control to be very easy to use, something he thought might be difficult due to this arthritis. At the top of the stairs, Jerry had a bit of trouble operating the manual swivel levers to turn onto the top landing but was happy to learn that Stannah offered a powered swivel feature that allowed the chair to turn automatically. Hearing about these features was one thing, but actually seeing how they worked and how they would impact his experience made all the difference.
Installation: Quick, Easy, Hassle-Free
Once they’d seen everything, Jerry and Joanne thanked Tony for his time and headed home. The next day, they looked over the quotation and reviewed some of the things they’d seen in the showroom. They discussed their options and decided to move forward with Stannah. A quick call to the Stannah office and their order was processed. Since the stairs were straight, Jenn, in the service department, was able to schedule an installation for later that week and after just a few hours of work, Jerry took his first ride on his Stannah stairlift.
A few weeks later, one of Jerry’s friends casually mentioned that she was feeling a little uncomfortable climbing the stairs. “Give Stannah a call,” Jerry said with a smile. “They’ll give you the whole story!”
Visit us today!
If you or a loved one is struggling with the stairs, contact Stannah today! We have the knowledge and experience to help make sure that our customers can navigate the stairs in comfort and safety. We take pride in products we manufacture and will always take the extra time to make sure that you understand your options and are completely confident in choosing to work with us. If you have questions or are not sure if this is something that would work for you, contact us and we will be happy to help you with all your queries. It’s free and there’s no obligation to buy. We’ll answer all of your questions and show you how our stairlifts stack up to the competition. There’s really nothing to lose!